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Lady laments her on her bad experience from GIGM driver

When an employee of a service providing firm can say to a customer, "go ahead and report me!". It shows that firm is on it's way to extinction.

God is Good Motors your captains will soon kill your business if you can't put them in check!

I boarded your bus AYB 113 XP driven by one Monday Omuchere on Thursday to Enugu. He not only made sure the ride was unpleasant by his obstinate attitude, he blatantly refused to heed the passengers advice even when it was glaring that his bus needed urgent mechanical attention.
Same driver went ahead to boast to us that we could feel free to call the office. One passenger did, two in fact! And what did we get? Nothing! No feedback whatsoever!
A trip that should not take more than 10 hours at the most, lasted for 14 whole hours, because bus is rickety, with poor shocks, and bad headlamps that could barely give visibility!

To my chagrin, this morning, I encountered same bus on my return trip and it was even worse!
Mr Monday Omuchere did not start trip on schedule at 7:00am, and as soon as we crossed the Niger bridge, he drove us into the Asaba Terminal and asked us all to drop that he wanted to check something, left us there for over one hour and disappeared (10:02am - 11:07am) You would expect that for a company with such 'clout' as GIGM, someone, anyone, would at least notice our dilemma at that terminal and at least offer an apology ( no matter how wishy washy!), but did we get any?

The icing on the cake this evening, was when we got to Mowe and he had to divert into a nondescript road and knowing that his shocks were a near write off, he still trudged on, to the point where his spare tyre, that was held by a spring underneath the vehicle, yanked off and he didn't even notice, until someone had to pursue us on an okada to inform him.
He parked the vehicle, opened the door, and ran off to retrieve his spare tyre. Came back and instead of offering an apology, he proceeds to quarrel with a passenger over his brash handling of the passenger's bag in a bid to create space for his spare tyre inside the bus!
Mr Monday Omuchere then adviced us, yours sincerely included, that if we are not satisfied with GIGM services, we should please travel with our private vehicles next time!
Dear God is Good Motors, if we elect to take your Mr Monday's advice, will you still be in business?

Please find attached my e ticket for the trip, pictures of the bus and a snapshot of the driver when dropped us from the bus at Asaba to 'check something' for over an hour.
God Is Good Motors Festac Lagos
GIGM



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